Recently, I came across this blog entry  United Airlines to Equip Airport Customer Service Reps With iPhone 6 Plus (http://daringfireball.net/linked/2015/12/02/united-iphone-6). The author’s suggestion was to AirDrop the boarding pass to the customer’s iPhone.

On reading this, I really appreciated the suggestion to use technology, but a few questions also came to mind

  1. What happens when customers do not have an iPhone? Will AirDrop work with other phones?
  2. In many airports, the paper-based boarding pass is stamped at each checkpoint. How will we ensure that the mobile based boarding pass is ‘stamped’?